CleanWave Now ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our laundry pickup and delivery services, website, and mobile application (collectively, the "Service"), including when you opt-in to receive SMS messages.
1. Information We Collect
We may collect personal information from you in various ways, including:
- Personal Identifiers: Full name, email address, phone number, delivery address.
- Account Information: Username, password, and other registration details.
- SMS Consent Information: Your explicit consent to receive SMS messages, preferences for receiving offers, IP address, and timestamp of consent.
- Transaction Information: Details about the services you request and your payment information (processed by third-party payment processors).
- Usage Data: Information about how you access and use our Service, including device information, IP address, browser type, and operating system.
2. How We Use Your Information
We use the information we collect for purposes including:
- Providing, operating, and maintaining our Service.
- Processing your laundry orders and managing pickups and deliveries.
- Communicating with you, including responding to your inquiries and providing customer support.
- Sending you SMS messages if you have opted-in, such as:
- Notifications about your laundry status (e.g., ready for pickup, clothes washed).
- Alerts for payment issues (e.g., declined cards).
- Promotional offers and news about CleanWave Now (if you consented).
- Improving our Service and developing new features.
- Processing payments and preventing fraudulent transactions.
- Complying with legal obligations.
3. SMS Opt-In and Communications
When you provide your phone number and consent to receive SMS messages from CleanWave Now at +1 (866) 552-3041, you agree to receive recurring automated marketing and informational text messages. These messages may include updates on your laundry service, payment alerts, and occasional promotional offers. Message frequency varies. Message and data rates may apply. Your consent to receive marketing messages is not a condition of purchase. You can opt-out at any time by replying "STOP" to any message. For help, reply "HELP".
4. Sharing Your Information
We do not sell your personal information. We may share your information with third parties in the following circumstances:
- Service Providers: With vendors and service providers who perform services on our behalf, such as payment processing, delivery services, and SMS messaging platforms.
- Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free.
6. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- The right to access, correct, or delete your personal information.
- The right to opt-out of certain data uses (e.g., marketing communications).
- To exercise these rights, please contact us using the information below.
7. Children's Privacy
Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at [Your Contact Email/Phone Number].